Returns & Exchanges


AM I ELIGIBLE FOR A RETURN? Item is unworn, item is unwashed, item is unaltered, item has no makeup stains, item has no deodorant stains, item has no animal hair, item has no smells of smoke, items are not final sale, items fall within the date ranges specified in the Return Policy. If you answered YES to all of these, you will be eligible for a return. Please continue reading the Return Policy below.

RETURN POLICY : Due to items selling out quickly, we do not offer exchanges. The customer is responsible for return shipping fees. All refunds will be in the form of store credit that will be applied to your account for regular-priced items that are postmarked by 14 business days of the delivery date. All sale items are FINAL SALE. Once we receive your return, please allow us 5-7 business days to process your return for store credit. 

DEFECTIVE ITEM: If you have received a defective item, please contact us at shopgracefullady@gmail.com within 2 business days of receiving your shipment. Please include written details about the defect and attach pictures.

FINAL SALE (NO EXCEPTIONS): All sales on SALE/CLEARANCE items are final sales. All sales are final on all shapewear (shapers, leggings, shorts, swimwear), jewelry, undergarments, hair accessories, hats, beanies, socks, and eyewear. This is for hygienic purposes. 

DISCOUNT CODES: Discount codes must be applied at the point of purchase and can only be used while valid (no extensions). They cannot be added/applied after an order has been placed. 

REWARDS: There will be no redeeming of rewards or earning points off your online orders at this time. Head in store to shop & redeem your rewards and get points.

ALTERING or CANCELLING AN ORDER: Once an order is placed by the customer, it cannot be altered or cancelled. Please follow the return policy for items that need returned (including an entire order). 

U.S. SHIPPING: All orders can be shipped or will have the option for local pick up in store. Items will ship within 2-4 business days. First order will be charged a $5.99 flat rate shipping fee. Any order that is $150+ will be awarded FREE SHIPPING all day, everyday. Original shipping fees are nonrefundable. The Graceful Lady is not responsible for items lost, stolen or damaged while in transit. Please contact your local USPS. 

Print your return form here.